General Manager

General Manager

At AC Hotel / Residence Inn Reston, you'll thrive in a sophisticated and dynamic environment. Our hotel, located at Reston Gateway and adjacent to Metrorail, features modern designs and top-notch amenities, including a state-of-the-art fitness facility and a spa-style indoor pool. You'll be part of a team that values collaboration and innovation, with vibrant spaces like the Syn Lounge and Seven Restaurant & Bar fostering a positive atmosphere. Join us to create memorable experiences for guests while enjoying a supportive and inspiring workplace. Working here you can enjoy the convenience of being in a prime location, with easy access to transportation, entertainment and shopping.

Donohoe Hospitality is seeking a Complex General Manager to oversee the AC Hotel / Residence Inn Reston. The ideal General Manager will thrive in a fast-paced, ever-changing environment, embracing challenges as opportunities to lead, innovate, and inspire. They will bring a thoughtful drive and entrepreneurial mindset to every situation, demonstrating agility, resilience, and a passion for elevating both financial and customer / associate results while fostering community-based engagement. A strong Food & Beverage background is preferred and a proven track record of elevating financials, guest services and market penetration is required.

Essential Functions

• Develop, administer and control the hotel revenue and expense budgets.
• Analyze Profit and Loss and General Ledger statements.
• Review and approve the hotel payroll.
• Authorize direct bill accounts and monitor the administration of accounts receivable.
• Provide direction, input and approve the hotel marketing plan.
• Review guestroom inventory management to ensure maximization of guestroom / suite revenue.
• Ensure proper selection, training, counseling and motivation of hourly employees. Hire, train and motivate management employees.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Monitor results of guest comment cards. Take appropriate corrective actions.
• Respond and follow up on all written guest complaints.
• Maintain an active and visible position in the hotel.
• Develop and maintain rapport with competitor hotels, the Visitors Bureau, Chamber of Commerce, etc.
• Conduct regular leadership, sales and staff meetings.
• Ensure responsibilities and goals of managers are adhered to.
• Ensure guest service in all areas meets hotel standards.
• Approve of employee schedules.
• Responsible for a safe working environment to reduce the risk of injury and accidents to employees and guests.
• Ensure accident reports are promptly completed in the event of employee or guest injury.
• Audit to ensure guestrooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
• Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

Skills and Abilities

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and more! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.