Asst Shift Manager - Casino Floor

Description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE : INLOT).

The Role :

Responsible for the operation and conduct of Table Games for assigned shift in accordance with gaming regulations and internal controls.

Responsibilities :

• Assists in implementing policies and procedures and in directing personnel in accordance with management policies and objectives and the efficient operation of all table games on a particular shift.
• As a designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, Attendant Regulations, and Internal Controls.
• Ensures that cash transactions over $10,000 during one gaming day are recorded on CTR forms and are submitted.
• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions. Recommends policy changes according to procedure.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interest of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
• Provides an outstanding gaming experience / environment. Responsible for the achievement of CSA objectives and return visits of profitable customers.
• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their service performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
• Establishes and endorses the business and service objectives, ethics, and values of the Company in accordance with the Code of Commitment.
• Other duties as assigned.

Qualifications :

What's in it for you :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".

Working Conditions

Physical Demands

How Often

Environmental Conditions

How Often

Standing

Extreme Cold

Walking

Extreme Heat

Sitting

C or R

Temperature Changes

Lifting

Wet

Carrying

Humid

Pushing

Noise

Pulling

Vibration

Climbing

Hazards

Balancing

Atmospheric Conditions

Stooping

Cigarette Smoke

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye / Hand / Foot Coordination

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

___X__ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

Qualifications

Experience

Excellent organizational and time management skills, with the ability to set priorities for self and others.

(preferred)

Licenses & Certifications

NJ Key License (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.