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Interface Analyst

Interface Analyst

FastMedDurham, NC, US
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Job Description

Job Description

POSITION SUMMARY :

Interface analysts are the primary support contact for the interfaces they are assigned to. Interface analysts coordinate the analysis, technical design, and all issue triage necessary to implement and support their assigned interfaces. They work closely with the interface project manager, application teams, and technical teams to ensure that interfaces meet the needs of your end users.

DUTIES AND RESPONSIBILITIES :

  • Managing the entire cycle of interface application development, including analysis, design, specification, implementation, go-live, and support
  • Working closely with application teams, subject matter experts, and third-party application experts to determine the business needs for interfaces, document the requirements, and configure the interfaces per the requirements. Working with this group to diagnose and resolve interface-related issues and participating in their projects as needed.
  • Coordinating various interface-specific tasks and activities like testing, build, cutover planning, and go-live by engaging subject matter experts, vendors, and interface engine developers
  • Working with interface engine developers to develop data-translation routines and methods to support Epic's and external systems' data and format needs
  • Driving the interface projects, working with the interface project manager to ensure that results are achieved, and deadlines are met
  • Providing proactive support by monitoring live interfaces and collaborating with experts to provide permanent resolutions to problems

CORE RESPONSIBILITIES

Core responsibilities for all cross-application support and technical roles include :

  • Serving as the main point of contact for technical issues and general questions related to assigned applications
  • Working in collaboration with Epic to implement new projects (such as a new module)
  • Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing issues
  • Analyzing and communicating the impact of issues
  • Triaging requests and determining the priority of issues
  • Resolving end-user application issues using Epic documentation and ensuring business needs are met
  • Collaborating across roles and teams to solve end-user problems
  • Escalating end-user problems to the appropriate level (such as team lead) when necessary
  • Validating solutions are complete and appropriately implemented
  • Building relationships with end users and providing consistent support through day-to-day communication
  • Communicating problem status and solutions to end users

    • CORE COMPETENCIES

    Core competencies for all cross-application support and technical roles include :

  • Demonstrating flexibility with respect to changing end-user business needs and priorities.
  • Gathering and analyzing information, generating solutions, and identifying and evaluating the risks of each alternative.
  • Addressing requests and challenges in an open-minded way and examining an idea or concept from as many angles as possible.
  • Taking ownership of work activities and ensuring that they are completed accurately, efficiently, and in a timely manner.
  • Recognizing projects or tasks that need to be completed, seeking out additional assignments or tasks, and helping others.
  • Communicating clearly and concisely with end-users, project leadership, and subject matter experts.
  • Aptitude for learning new software and systems.
  • Developing logical conclusions, inferences, and judgments based on available data and facts.
  • Seeking, logically examining, and interpreting information from different sources for root causes analysis as well as issue resolution and prevention.
  • Striving for competence and willingly putting forth extra effort when necessary.
  • Strive to embody companies core values

    • QUALIFICATIONS :

  • Background in an integration engine, preferably Corepoint
  • Experience with HL7, FHIR, and / other integration formats
  • Experience with Data Conversions, translations, and mapping of data
  • Strong analytical, technical, and troubleshooting skills
  • Ability to analyze data, problem-solve, and clearly communicate solutions
  • Ability to understand organizational requirements and their impact on the technical aspects of a solution
  • Ability to work in a complex multi-communication-channel environment
  • Skilled at tracking tasks, defining next steps, identifying owners, and holding people accountable
  • Ability to coordinate activities involving multiple players, including vendors, subject matter experts, interface engine developers, and end users, to design, configure, and test interfaces

    • TRAINING AND CERTIFICATION :

  • EPIC Bridges Certified (Highly Preferred)

    • If not certified, the following will apply : Company will send Interface Analyst through an EPIC certification program; some is onsite at EPIC's headquarters in Wisconsin and some is online.

  • Must be able to travel. Interface Analyst gains in-depth knowledge of the software by attending training at EPIC and completing interface certification projects and tests.
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