Customer Service Representative - Aquatics (Part-Time)

Salary : $16.30 - $20.00 Hourly

Location : Gresham Campus, OR

Job Type : Part-time Hourly

Job Number : 2024-00131

Division : Instruction

Department : HPE, Athletics, Aquatics, and Recreation

Opening Date : 05 / 21 / 2025

Closing Date : Continuous

Job Summary and Responsibilities / Duties

Job Description :

Provides the initial point of contact for patrons entering the facility. Screens visitors and accounts for each patron through activity registration, daily drop-in fees, or attendance in activities and college classes. Assists customers by providing information or making referrals to the most appropriate personnel or service. Promotes and cultivates an environment that values diversity, equity and inclusion, and engages in evidence-based decision-making, while supporting the mission, goals, and values of the department and college.

Essential Duties :

• Provides excellent internal and external customer service and respectfully engages with all patrons and staff at the aquatic center Greets patrons, and monitors access to the aquatic center.
• Conducts point of sale transactions. Accepts, processes, and records cash and non-cash transactions related to activity registration, punch cards, and other revenue sources.
• Performs routine office tasks, such as filing, photocopying, data entry, responding to emails, assisting with updating department materials, and inventory tracking.
• Enforces the rules and regulations of the aquatic center.
• Ensures the safety of facility patrons by following the emergency action plan and responding to emergencies.

Minimum and Desired Qualifications

Minimum Qualifications :

Preferred Qualifications :

Additional Qualifications and / or Knowledge, Skills and Abilities (KSAs)

Knowledge, Skills and Abilities (KSAs)

Working Conditions and Important Information

Physical Requirements

Must be able to deliver emergency equipment poolside (automated external defibrillator, bag-vale masks, backboard) within 30 seconds of emergency notification; must be able to perform repetitive tasks such as typing on a keyboard.

Environment

Works variable schedule and exhibits regular and predictable attendance. Work may be performed in an office and recreation facility. Work may be performed in an outdoor or indoor facility during variable weather conditions.

Salary Placement

Initial salary placement will be within the posted range or pay rate of the position, and is based on applicable education and / or years of relevant full-time equivalent experience at the sole discretion of the College and in accordance with all applicable state and federal laws. Please include all relevant education and full and part-time experience (including unpaid and volunteer experience) in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past education and / or experience or appeal initial placement after the time of hire.

About our Benefits

Mt. Hood Community College offers an exceptional benefits package for part-time employees that includes access to a Free Employee Assistance Program (EAP), Sick Leave, retirement through Oregon PERS based on meeting eligibility requirements, and a tuition waiver for Community Education and Tuition Based classes. For more information about our benefits and wellness offerings, please visit our website here.

01

Do you have a High School diploma or GED?

02

Do you have experience in customer service?

03

Do you have CPR / AED for the Professional Rescuer and First Aid Certification, OR the ability to obtain within three (3) months of hire?

Required Question