Sales and Service Operations

Sales And Service Operations

Quality Bicycle Products is in the business of bikes! From creating a portfolio of our own award-winning brands to distributing the top names and best products in the industry, we're doing our part to further bike-kind. With distribution centers in Minnesota, Pennsylvania, Nevada, Colorado, and Taiwan, QBP serves a network of more than 5,000 independent retailers and 450+ suppliers worldwide. We strive to be an extraordinary business to partner with and to work for and have made good on that goal for over 35 years. As a values-driven company, making the world a better place has always been at the heart of everything QBP does. We believe that our actions as individuals and as a company can make a difference, so we work every day to improve the sustainability and health of our industry and our communities.

We understand that it is our employees that make us successful and we do our best to make QBP a fun and rewarding workplace. Our community is passionate about pushing creative boundaries, sparking innovation in the industry, living healthy lifestyles, and having fun. We have a welcoming environment that welcomes employees from all backgrounds and allows individuals to be themselves. QBP provides a lot of great perks for employees, including product discounts, commuting incentives, fitness and wellness programs, flexible schedules, weekly massages, and the ability to bring your dog to work.

The Sales And Service Operations (SSO) Team works with our entire Sales Team (Domestic, International and National Sales) as well as our Customer Service Department to keep things running smoothly so our customer's experience is seamless, and our sales department can focus on selling. This is accomplished both by fixing things that come up daily as well as determining the root cause of a problem and working to resolve for the future. SSO team members are system, process and operational experts. They often work with departments across the entire company to help resolve issues and streamline processes. Our goal is to ensure we have a consistent baseline customer experience for all customers whether distribution or brand partners, as well as help to implement solutions to treat different customers differently.

Support Customer Service and Sales Department by :

• Fixing complicated order and system problems working to find root cause
• Building & processing customer orders
• Resolving shipping and logistics issues
• Communicating system changes, updates and operational best practices
• Managing the entire pre-book order lifecycle, from entry through fulfillment

Support Domestics Sales Team by :

Support International Sales Team by :

Support National Sales Team by :

Support all day-to-day functions of SSO Team :

The Sales and Service Operations Team reports to the Sales Operations Manager. This person will work closely with Account Managers, Regional Sales Managers, Outsides Sales Representatives, the National Sales Team as well as the International Sales Teams.

Other tasks and responsibilities as assigned

What you need to succeed :

Other qualifications preferred but not required :

Other related criteria :

Physical Requirements :

Modeling QBP Core Values :

Quality Bicycle Products is proud to be a certified B-Corp, and an Equal Employment Opportunity employer, committed to inclusion and diversity. We seek talent from all backgrounds to join our teams, and we encourage our employees to bring their authentic and best selves to work. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Quality Bicycle Products approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.