Benefits Lead

Benefits Lead

The Benefits Lead oversees the administration of benefit, wellness, and associate programs while supervising a team. The role provides subject matter expertise, ensures compliance, and drives process improvement in partnership with vendors and HR leadership.

Key responsibilities include :

• Provide day-to-day oversight of benefits administration, serving as the primary escalation point for complex associate issues and vendor concerns
• Partner with vendors and third-party administrators to deliver benefit programs for Phoenix Retail associates
• Lead or support the implementation of new benefit vendors or programs, including file feed / account structure development, claims processing review, and associate communications
• Oversee leave of absence (LOA) administration in partnership with external vendors, ensuring compliance with federal / state regulations, accurate processing, and timely resolution of escalated issues. Provide support and guidance by addressing questions and concerns from associates, managers, and leadership
• Oversee 401(k) and retirement plan administration in partnership with external recordkeepers and Payroll, ensuring compliance with plan requirements, accurate processing of contributions, and timely resolution of escalated participant issues
• Document and maintain administrative procedures for assigned benefit processes
• Process monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
• Run and prepare scheduled and ad hoc benefits reporting and associated tasks
• Coordinate transfer of data to external contacts for services, premiums and plan administration
• Prepare, collect and organize data to perform plan audits
• Plan, coordinate, and deliver communications for all benefit plans, programs, and wellness events (i.e., flu shots, mobile screenings, etc.), ensuring consistent messaging and associate engagement
• Collaborate and cultivate relationships with HR partners, Payroll, IT, Technology and third-party vendors
• Supervise and mentor a team by assigning tasks, reviewing work for accuracy, and training new team members on benefits processes
• Assist Compensation HR partners with compensation-related projects as assigned
• Train new Benefits Administrators on administrative procedures for their assigned benefit processes
• Other essential tasks, including those that are not listed, as assigned

Required experience and qualifications include :

Critical skills and attributes include :