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Member Support Specialist

Member Support Specialist

Robert HalfMiami, FL, US
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Job Description

Job Description

Opening for a Member Support Specialist at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.

Location : Blue Lagoon area of Miami (near Miami Airport)

Schedule : 2 days Remote & 3 In-office (after 90 day training period)

Hours : Mon-Fri 8 : 30-5 : 00

Salary : $22-$25 p / hr. with Salaried Benefits

Benefits : majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.

Company and Role Overview : This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service. And able to work in a smaller customer support unit and team. The company offers future career development in a variety of other departments and sectors as they are available.

Keys to this Role :

  • 2 years of call center or customer support experience
  • Experience managing business relationships
  • Ability to navigate company website and guide customers on inquiries
  • Manage multiple tasks simultaneously

Member Support Specialist, Responsibilities :

  • Responds promptly to franchisee owner inquiries via phone, email, and other communication channels.
  • Instructs members on website resources regarding, equipment and / or repairs, supplier relations, employee applications and other inquiries.
  • Provides detailed information about available services and offerings to franchisees.
  • Troubleshoots and handles escalated or special needs efficiently.
  • Monitor and follows up on unresolved issues to guarantee timely solutions.
  • Maintains accurate records of interactions and resolutions using internal systems.
  • Collaborates with various departments to ensure franchisee needs are met effectively.
  • Uphold high levels of customer satisfaction by delivering attentive and courteous support.
  • Identify opportunities to improve service processes and suggest actionable recommendations.
  • Minimum of 2 years of experience in a Call Center or Customer support role.
  • Strong communication skills, both written and verbal, with a detail-oriented approach.
  • Proficiency in using customer relationship management (CRM) systems.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Detail-oriented approach with excellent problem-solving skills.
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