IT Support Specialist III (Chicago)

IT Support Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities :

• Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following :
• Addressing and mitigating technology-related issues for employees, i.e. desktop support
• Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking
• User account administration including on and off-boarding of employees
• Evaluating and testing new technologies
• Working with software and hardware vendors
• Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives
• Supporting executives with IT-related issues
• Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)
• Phone and remote support for Tempus clients
• Work in Tempus' ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Qualifications :

Salary Range : $80,000-$90,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.