Principal Customer Success Manager

A company is looking for a Principal Customer Success Manager in the Enterprise Segment.

Key Responsibilities

Develop trusted advisor relationships with C-suite and executive customers to maximize value from the platform

Guide the customer and account team in creating Success Plans, including regular check-ins and strategic planning sessions

Mitigate churn through early risk identification and collaboration with the account team

Required Qualifications

8-10+ years of experience in Customer Success or account management with strategic customers

Experience managing an Enterprise book of business with a complex SaaS product portfolio

Proven ability to establish trusted advisor relationships with customer partners

Understanding of Jira and Confluence end-user use cases and configuration trade-offs

Experience with CRM tools such as Gainsight and Salesforce