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General Manager (Philadelphia)

General Manager (Philadelphia)

The Rittenhouse HotelPhiladelphia, PA, US
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General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Your Growth Path

Area General Manager - Regional Director of Operations Vice President of Operations

Your Focuses

Leadership

  • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
  • Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.

    • Financial Performance

  • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
  • Monitor financial performance through regular analysis and implement corrective actions as needed.

    • Operational Excellence

  • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
  • Implement best practices to uphold quality and safety standards.

    • Employee Development

  • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

    • Your Background and Skills

  • Associate or Bachelor's Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required.

    • HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational / Professional Development
  • Technology Reimbursements

    • Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

    • What We Believe

    People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

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    General Manager • Philadelphia, PA, US