Job Title
This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Duties :
- Places, receives and handles telephone communications with patients and staff courteously, accurately and timely
- Coordinates scheduling patients
- Handles various duties such as mailings, data entry, preparing data for information / procedural packets
- Organizes and prioritizes daily work effectively
- Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
- Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties :
Digestive Health Center :
Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staffCompletes data entry from procedural records in an accurate and timely fashionUtilizes computer systems to run requested reports for physicians, administration and quality initiativesImplements changes and assists with revisions on patient orders and requestsReceives and directs visitors within the department as indicatedProvides limited assistance during patient transfersEnters medication orders per the direction of the physician in the electronic medical recordReviews and updates procedural schedules dailyResponds to real / potential problems based on urgency related to procedural scheduleRefers conflicts and procedural questions to the Manager or SupervisorPrepares charts 2-3 days in advanceGastroenterology Clinic :
Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staffCompletes data entry from procedural records in an accurate and timely fashionUtilizes computer systems to run requested reports for physicians, administration and quality initiativesImplements changes and assists with revisions on patient orders and requestsReceives and directs visitors within the department as indicatedProvides limited assistance during patient transfersEnters medication orders per the direction of the physician in the electronic medical recordReviews and updates procedural schedules dailyResponds to real / potential problems based on urgency related to procedural scheduleRefers conflicts and procedural questions to the Manager or SupervisorPrepares charts 2-3 days in advanceKnowledge, Skills and Abilities :
Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phoneCoordinates scheduling of patients for overdue screening serviceWorks as effective team member by participating in morning huddles, team meetings, remote and on-site learningHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger / fear / hostilityProfessional Experience :
Two years health care / clinical, customer service and / or secretarial experience preferredStrong computer skills requiredEducation :
High School Diploma or equivalent requiredMedical Assisting Diploma, or Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, Registration :
American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire. Not required in Patient Access department.Pay Rate Type : Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
