Beneficiary Help Line Specialist

A company is looking for a Beneficiary Help Line Specialist to provide customer service and support to Social Security beneficiaries.

Key Responsibilities

Respond to beneficiary inquiries regarding Social Security benefits and program options

Research and explain SSA program policies and procedures to callers

Document interactions and escalate complex issues to supervisory staff as needed

Required Qualifications

High school diploma or GED with 4-5 years of relevant customer service experience

Experience with case management or customer relationship management (CRM) systems preferred

Proficient in Microsoft Office Suite and basic computer operations

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance