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Service Operations Associate

Service Operations Associate

Mr. Appliance of Yukon and WichitaWichita, KS, US
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Job Description

Job Description

Benefits :

  • Opportunity for advancement
  • Training & development
  • 401(k)
  • Health insurance

Service Operations Associate Mr. Appliance of Yukon

Location : Park City, KS

Employment Type : Full-Time

Compensation : $14$19 / hour (based on experience)

Required : 200-word essay on your approach to customer excellence & customer scheduling test (during interview)

About the Role

Mr. Appliance of WIchita is hiring a Service Operations Associate to join our fast-paced team. As the first point of contact for our customers, youll play a vital role in creating a positive experience while supporting our team and reducing the owners workload. If you are energetic, detail-oriented, and committed to excellent customer care, wed love to meet you!

Key Responsibilities

  • Professionally manage 30-50 incoming / outgoing customer calls per day
  • Accurately create and maintain work orders using our Smartware scheduling system
  • Return customer calls promptly and resolve complaints effectively
  • Provide administrative support and cross-train in other office functions

    • Qualifications

  • Minimum 2 years of customer-facing experience (phone or in-person)
  • Strong organizational and data entry skills with attention to detail
  • Proficiency in PC software; Microsoft Excel experience required
  • Excellent written and verbal communication, including professional email etiquette
  • Ability to learn quickly, especially Smartware (training provided)
  • Positive attitude with a team-oriented and self-motivated approach

    • What We Offer

  • On-site training and opportunities for advancement
  • Supportive, respectful, and fun team culture rooted in integrity and customer focus
  • Career growth within a franchise thats part of a 350+ location international brand

    • Ready to Apply?

    Submit your 200-word essay on customer excellence and prepare for a Smartware test during your interview. Lets build something great together at Mr. Appliance of Yukon!

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