Field Service Coordinator

Job Description

Job Description

Gerkin Windows & Doors, a leading manufacturer of high-performance vinyl and aluminum windows, patio doors, and storm doors, is seeking a dedicated Field Service Coordinator to join our office team in South Sioux City, Nebraska. This is a new position on our team, created to further strengthen our commitment to providing exceptional customer service and support to our sales department.

Responsibilities include :

Managing customer interactions via phone and email

Addressing warranty issues and coordinating service scheduling

Assisting customer service representatives by handling overflow calls and emails

Developing a thorough understanding of Gerkin’s product line to provide knowledgeable customer support

Qualifications :

Previous experience in customer service or a related field

Strong computer and organizational skills

Ability to multitask while maintaining accuracy and attention to detail

Excellent written and verbal communication skills

What We Offer :

Gerkin Windows & Doors provides a competitive compensation package, including :

Affordable health, vision, and dental insurance

Life and disability insurance

Flexible spending accounts

401(k) plan with profit sharing

Paid holidays and paid time off

Additional Information :

A pre-employment drug test and background check are required.

Gerkin Windows & Doors is an Equal Opportunity Employer .

To learn more about Gerkin Windows & Doors, visitor our website at www.gerkin.com

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