Bilingual Crisis Counselor Supervisor

A company is looking for a Crisis Counselor Supervisor Bilingual (Part-Time).

Key Responsibilities

Perform active rescues when texter safety is at imminent risk

Monitor volunteer Crisis Counselor conversations for training adherence and quality support

Provide real-time feedback on conversation quality and assist in developing safety plans for texters

Required Qualifications

3+ years of crisis intervention work experience beyond volunteerism

Bilingual, fluent in English and Spanish (written & verbal)

Ability to work flexible shifts, including weekends, nights, and holidays, up to 26 hours per week

Experience in people management and leadership

Proficient in G-suite and comfortable navigating online platforms