Program Manager, Operational Excellence

Program Manager, Operational Excellence

Responsibilities :

Manage multiple projects and initiatives simultaneously, encompassing various types and complexities.

Utilize project management methodologies to manage projects according to plan while managing, coaching, and developing associates to independently manage projects.

Manage projects according to project management methodology and PM framework set forth.

Manage the Project Portfolio encompassing all projects within the NADL organization.

Be accountable for PM Framework elements to provide training and coaching to build project management capabilities within the NADL organization, focusing on driving consistency and standardization of project execution, tools, and templates.

Responsible for CI Framework elements training, including anticipating needs and developing training strategies, developing and update training materials, and tracking the effectiveness of the training programs.

Manage change in the CI culture to significantly improve business and functional alignment and organizational execution while establishing performance measurement systems and goals aligned with organizational objectives.

Leverage data and metrics to identify opportunities for continuous improvement; provide recommended solutions that drive the efficiency and effectiveness of the change management process or enhance business processes.

Develop and manage communications around lessons learned to support the change management process.

Qualifications :

Master's Degree or MBA (preferred)

Accredited LSS Green Belt (required)

Lean Certification (preferred)

PMP or Equivalent Project Management Certification (a plus)

Experience :

6+ years of experience in managing projects and project portfolios, including using Six Sigma methodology with no supervision

6+ years of practical experience in Lean Six Sigma & Continuous Improvement, including but not limited to Lean tools (5S, Gemba Walk, PDCA, Kaizen & SMED Workshops)

Experience in CI culture-building

Leadership and Communication Skills :

Proven leadership ability with excellent communication skills, including listening, verbal presentation, and written communication with people at all levels

Strong written and oral communication skills

Interpersonal Skills :

Strong problem-solving, analytical, and conflict resolution skills

Proven ability to lead and develop working relationships

Strong workload management and organizational skills with demonstrated adaptability to changing business priorities

Capable of leading and coaching a multidisciplinary team from all levels and functions of the organization

Ability to influence without direct authority

Independent Work Style : Must be able to work with minimal management direction

Financial Acumen : Ability to assess project ROI

Industry Experience : Experience working in Supply Chain, specifically in distribution, logistics and transportation, manufacturing, or operational environments

Technical Skills :

Strong proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Visio

Working knowledge of data visualization platforms (Power BI, Tableau, SAC)

Familiarity with Microsoft Project, Smartsheet, or other project governance tools

Competencies :

• Analytical & Critical Thinking
• Project & Program Management
• Continuous Improvement
• Training & Coaching
• Cross-Functional Teamwork / Stakeholder Relationship Management
• Time Management & Prioritization
• Communication & Facilitation
• Building Inclusive and high-performing Teams
• Strategic Thinking & Business Acumen
• Change Leadership
• Agility & Adaptability
• General Supply Chain knowledge