Mitigation / Restoration Field Quality Assurance Technician / Leader

Project Team Leader

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow professionally and spiritually by serving our customers, communities, and each other.

With a 'One Team' mentality, manage and complete jobs according to PuroClean processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers.

Communications to the Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service that sets up apart from our competitors in the industry.

Responsibilities include managing customer satisfaction and representing the brand, effectively performing all aspects of the production processes, continued development of production skills and expertise, financial asset and equipment management, following all uniform and policy guidelines in line with the Brand Identity Guide, always leaving job sites with a clean and orderly appearance, coaching and training of production staff technicians, preventative maintenance of vehicles and equipment, and oversight of facility maintenance. Ensure clear communication with office staff, immediate supervisor, and fellow technicians.

Qualifications include 3 years direct industry experience, willingness for continued learning and growth, ability to 'lead and coach' your teammates, attention to detail in an organization, cleanliness, and care for facility, assets, and equipment, aptitude with record keeping, recording information, and communicating 'the message.', awareness and respect for safety, using care and caution with teammates and customers, and strength with multitasking and handling deadlines, organizational and leadership skills. Ability to lift at least 50 lbs. and be comfortable on your feet for prolonged periods of time.