Customer Experience Specialist

Job Description

Job Description

We're putting a band together, and we need some players. Insurance is boring, and confusing, and costly. That's where we come in. As a customer experience specialist, you'll help clients address their insurance needs while developing meaningful relationships with both them and the community. This is a unique opportunity, and your fit into the culture is important. American Family Gardner Agency is looking for a customer service specialist who wants to start with the why, which is why its important you are properly guided and mentored to grow within our business.

The ideal candidate will play a crucial role in supporting daily operations and ensuring a smooth workflow.

You will have the opportunity to not just earn a comfortable hourly wage, but also to earn monthly and quarterly bonuses.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Hands on Training

Career Growth Opportunities

Own An Agency

Free Caffeine

Work Stays At Work

Cash & Prizes

No Nights Or Weekends

Team Meetings

Monthly, Quarterly, And Annual Bonuses

Mon-Fri Schedule

Responsibilities

• Provide meaningful advice and direction by addressing inquiries and resolving issues promptly.
• Manage inbound calls from existing customers.
• Make outbound calls to existing customers to perform policy reviews and cultivate potential new business opportunities.
• Support office management tasks such as scheduling appointments, clerical duties, and correspondence management.

Requirements