Talent.com
Account Support Specialist, OFC

Account Support Specialist, OFC

MeriCal, LLCOrange, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

NO EXTERNAL RECRUITERS PLEASE

  • No Sponsorship / Transfer Available

Company Summary :

For over 60 years, MeriCal has been at the forefront of innovation in the dietary supplement industry, delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden, UT, we transform ideas into high-quality products—from research and development to the finished products. Our team, with over 230 years of combined experience, is dedicated to crafting exceptional gummies, probiotics, tablets, capsules, chewables, and powders using clinically backed ingredients. At MeriCal, we don’t just meet expectations—we exceed them, every time. Join us and be part of a dynamic, forward-thinking team shaping the future of nutrition!

The Opportunity :

The Account Support Specialist is responsible for managing retail customer orders via EDI, ensuring inventory availability to fulfill these orders, and coordinating timely deliveries. This role involves working closely with teams across Operations, Quality, Supply Chain, Packaging, and Logistics to maintain a smooth and cost-effective supply chain. Additionally, the specialist will resolve inquiries related to customer orders and inventory, while supporting the Project Management and Sales teams during new product launches.

What You’ll Do :

  • Monitor activities associated with forecasts and inventory for retail customers.
  • Collaborate with Sales Team to understand forecasted orders, any variances, and monthly goals.
  • Manage & track manufacturing and packaging batches in ERP system for retail customers.
  • Collaborate with Manufacturing, Quality, Demand Planning, Supply Chain, Packaging, Inventory Control, and Logistics, to assure all retail customer demand and inventory needs are met.
  • Collaborate with Retail Account Manager, production and shipping to determine retail packaging priorities to ensure on-time shipments.
  • Create and route any necessary deviations to keep batches on track.
  • Create and route any necessary CCRs for any minor change to item build (ex. New label, new tooling, new machine, grammar errors).
  • Communicate any upcoming delays or shorts in inventory to warehouse team as it affects shipments.
  • Communicate any upcoming or potential delays or shorts to customer or Sales Manager and work cross functionally to provide get-well plans with dates and expected volumes for recovery.
  • Manage retail customer inquiries related to PO delivery status, rush PO requests, return authorizations, etc.
  • Manage the importing of orders from EDI orders into our ERP system.
  • Manage dates for all open orders to align with current shipping lead times and customer-requested due dates.
  • Ensure shipping team is submitting ASNs daily to retail customers through EDI and act as back up when shipping is unable to submit in a timely manner.
  • Coordinate with the Warehouse personnel to assure POs are processed in a timely manner and all the information pertaining to the order is correct and completed correctly per FDA and MeriCal standards.
  • Collaborate with various departments including Sales & Marketing, R&D, Operations, Supply Chain, Quality, Logistics to assist project management on successful launches of new products for retail customers.
  • Coordinate and monitor shipping schedule and timeline with warehouse, shipping broker, and production on large scale promotional programs.
  • Manage Customer Address Book.
  • Manage EDI setup of New Items / New Customers.
  • Ensure all product is properly tested by the necessary transit authority (ex ISTA 6 testing).
  • Ensure all case labeling and EDI-related requirements are understood, set up and followed by warehouse and shipping partners.
  • Must be able to understand MeriCal paperwork to include job orders, master records, BOM’s, special job instructions on the job sheet and all critical information necessary to meet or exceed customer demands.
  • Must be able to do basic math and metric measurements necessary to assure all components and bulk (powder, tablets and capsules) are available and in the correct quantity. Will coordinate with the Inventory Control Clerk on issues as it pertains to available components, bulk and other products necessary to run the job orders.
  • What You’ll Bring :

  • Bachelor’s degree Business Administration, Supply Chain Management, or related field.
  • Minimum of 3 years’ experience in a customer service / sales role or equivalent.
  • Previous experience in the vitamin industry and a manufacturing environment is essential.
  • Proficiency in Excel and other computer skills necessary to generate complex reports. Knowledge of MAS500 ERP a plus.
  • Must have strong administrative, analytical and organizational skills, with a high level of accuracy and attention to detail.
  • Must possess strong project management skills, ability to work with numbers and communicate complex ideas.
  • Must demonstrate initiative, ability to multi-task and adhere to deadlines.
  • Experience with EDI, sales order processing, and retail CPG accounts, preferred.
  • The Perks :

  • No-cost vision insurance (yes, you read that right!), employer-paid life insurance, paid company holidays, generous paid time off, sick leave, employee assistance program, and a comprehensive wellness program.
  • Affordable medical and dental insurance plans tailored for you and your dependents.
  • Exceptional supplemental benefits, including Accident, Critical Illness, Hospitalization indemnity plans, and pet insurance.
  • 401(k) matching plan and more!
  • A reasonable estimate of the current base pay range for this position is $70,000 to $75,000. The compensation offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and / or education.

    MeriCal is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected, and where differences are embraced as strengths. We are dedicated to fostering an environment that promotes equality and celebrates diversity.

    Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and / or certain state or local laws. Please contact recruiting@merical.com if you need an accommodation due to a disability to complete an application, job interview, and / or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

    MeriCal uses E-Verify to confirm authorization to work in the United States. For more information on E-Verify, please visit the following website : https : / / www.e- verify.gov / employees

    For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees. .

    serp_jobs.job_alerts.create_a_job

    Account Specialist • Orange, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Deficiency Account Executive

    Deficiency Account Executive

    Fortis Fire & Safety Inc.Corona, CA, US
    serp_jobs.job_card.full_time
    At CJ Suppression, A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Tex...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Account Executive, Specialty Benefits - San Diego or Orange County, CA

    Senior Account Executive, Specialty Benefits - San Diego or Orange County, CA

    UnitedHealthcareCypress, CA, US
    serp_jobs.job_card.full_time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Executive (CA)

    Account Executive (CA)

    Summit K12Santa Ana, CA, US
    serp_jobs.job_card.full_time
    Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success. From English learners, multilingual stud...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Executive - EMEA

    Account Executive - EMEA

    Rand Technology, LLCIrvine, CA, US
    serp_jobs.job_card.full_time
    The Account Executive, energized by a fast-paced environment, will bring together suppliers and clients with critical needs related to supply shortages and excess inventories and collaborate with t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Srv Specialist

    Customer Srv Specialist

    Culligan InternationalDiamond Bar, CA, US
    serp_jobs.job_card.full_time
    Consumer Product, PurePlay (APEC Water Systems).Hybrid (Diamond Bar, CA) or Remote.We are looking for an experienced.The role focuses on delivering exceptional consumer support, troubleshooting pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Resolution Specialist Team Lead - Hospital

    Account Resolution Specialist Team Lead - Hospital

    Currance IncIrvine, CA, US
    serp_jobs.job_card.full_time
    We are hiring in the following states : .AR, AZ, CA, CO, CT, FL, GA, IA, IL, MN, MO, NC, NJ, NE, NV, OK, PA, SD, TN, TX, VA, WA, WI. Candidates who meet the minimum qualifications will be required to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Representative

    Account Representative

    Gurstel Law Firm P CFullerton, CA, US
    serp_jobs.job_card.full_time
    Collection of assigned accounts that are going through the pre-legal and judgment collection process.Recovering unpaid account balances and judgments owed by businesses and individuals in complianc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Rep(08340) - 24681 LA PLAZA

    Customer Service Rep(08340) - 24681 LA PLAZA

    Domino's FranchiseDana Point, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Executive- Orange County

    Account Executive- Orange County

    SpothopperNewport Beach, CA, US
    serp_jobs.job_card.full_time
    We're building the next generation of marketing software and our mission is to help the lifeblood of our communities, small businesses, specifically local restaurants and bars.Launched in 2015,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Territory Infusion Account Executive

    Territory Infusion Account Executive

    BioMatrix Specialty PharmLong Beach, CA, US
    serp_jobs.job_card.full_time
    Territory Infusion Account Executive.Southern LA County, Inland Empire, & Palm Springs.Up To 40% Annually For Field-Based Territory Sales. Annually, Depending On Experience + Uncapped Commission...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Executive- K-12

    Account Executive- K-12

    SitelogIQCosta Mesa, CA, US
    serp_jobs.job_card.full_time
    We provide planning, design, and management solutions for organizations that want efficient and sustainable building environments that are healthier and safer for their occupants.SitelogIQ has exci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    HCM Account Executive - CA

    HCM Account Executive - CA

    PaylocitySanta Ana, CA, US
    serp_jobs.job_card.full_time
    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Neurology Account Specialist - (Pasadena, CA)

    Neurology Account Specialist - (Pasadena, CA)

    EisaiPasadena, CA, United States
    serp_jobs.job_card.full_time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Account Representative- IRVINE, CA

    Customer Account Representative- IRVINE, CA

    Ultimate StaffingIrvine, CA, United States
    serp_jobs.job_card.full_time
    Customer Account Representative.Monday - Friday, 40 hours / week.Join an amazing team at a well-respected company known for its excellent culture and growth opportunities! We're hiring a.Customer Acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Executive, Outdoor Portfolio

    Account Executive, Outdoor Portfolio

    EMERALDX, IncSan Juan Capistrano, CA, US
    serp_jobs.job_card.full_time
    Emerald, a leader in building dynamic market platforms that integrate live events and media, is seeking a motivated sales professional to join our Outdoor Portfolio as a multi-brand Account Executi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Account Representative

    Client Account Representative

    Style NetboxLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Monday to Friday, 8-hour shifts.At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Account Representative

    Remote Account Representative

    Satori DigitalLos Angeles, CA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for motivated Remote Account Representatives to help us meet growing client demand.Sales experience is a plus but not required — we provide full training and mentorship to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Coordinator

    Client Coordinator

    Public Works Consultant LLCUpland, CA, US
    serp_jobs.job_card.full_time
    Job Description : Client Coordinator.The role of a Client Coordinator is pivotal in maintaining and nurturing client workloads. A Client Coordinator serves as a point of contact between the company a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days