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Administrative Assistant / Customer Success (Carlsbad)

Administrative Assistant / Customer Success (Carlsbad)

MMI- McClure Management Inc.Carlsbad, CA, US
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About the Company

Are you looking to join a dynamic and innovative team that leads the way in association management? MMI - McClure Management Inc. is seeking a motivated and reliable Receptionist to become an integral part of our organization. As the front-line representative of our company, you will play a vital role in ensuring a positive and professional experience for our clients and colleagues. This is an in-office position, located in South Carlsbad, with working hours from 8 : 30 am to 5 : 00 pm, Monday to Friday.

About the Role

As a Receptionist, you will be at the forefront of our organization, contributing to our success through your dedication and commitment to exceptional service.

Responsibilities :

  • Answering incoming calls and directing them to the appropriate person or department.
  • Processing emails, assisting owners with questions, and entering service requests.
  • Efficiently handling incoming and outgoing mail.
  • Managing key purchase requests and property amenity reservations.
  • Maintaining multiple calendars for scheduling appointments and meetings.
  • Updating vendor Certificates of Insurance (COI) to maintain compliance.
  • Managing printing orders and filing documents accurately.
  • Processing incoming mail.
  • Scanning documents.
  • Printing monthly documents.

Qualifications :

  • 3-5 years of proven customer service experience or similar position.
  • High school diploma or equivalent.
  • College Degree.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills.
  • Must be able to lift 30 lbs.
  • Ability to maintain extended periods of sitting and standing throughout the workday.
  • Continuous engagement in verbal communication with clients, guests, supervisors, associates, and vendors.
  • Proficient communication skills for both phone and in-person interactions to effectively address business-related matters.

    • Required Skills :

  • Empathy : Ability to understand and empathize with the needs of clients and colleagues.
  • Determination : Willingness to take on challenges and find effective solutions.
  • Connection : Building and maintaining positive relationships with clients and team members.
  • Respect : Treating others with dignity and respect in all interactions.
  • Persistence : Staying committed to achieving objectives despite obstacles.
  • Imperturbability : Remaining calm and composed under pressure.
  • Trustworthy : Demonstrating integrity and confidentiality in handling sensitive information.
  • Detail-Oriented : Paying meticulous attention to details to ensure accuracy.
  • Dependable : Being punctual, reliable, and accountable for responsibilities.
  • Accountable : Taking responsibility for actions and delivering results as expected.

    • Preferred Skills :

    Join our team and become a part of an organization that values its employees and provides opportunities for growth and advancement.

    Pay range and compensation package :

    Hourly pay range is $18-$24, depending on experience.

    Equal Opportunity Statement :

    If you have the required skills and qualifications and are excited about working with a leading association management company, please submit your application with a resume highlighting your relevant experience. We look forward to hearing from you!

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    Administrative Assistant • Carlsbad, CA, US