Contact Center Rep.

Job Description

Job Description

City National Bank and Trust

Position : Customer Service Representative

Department : Call Center

Description : Call Center Customer Service Representative provides excellent customer service while serving as a liaison between customers and all other departments and branches of CNB on incoming calls to the Call Center of City National Bank and Trust Company located in Lawton, Oklahoma.

Responsibilities :

• Achieve and maintain all Call Center goal metrics.
• Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training.
• Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.
• Work effectively under pressure during times of high call volume or when assisting escalated customer situations.
• Comply with banking and departmental regulations, policies, and procedures.

Qualifications :

Education and Experience :

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.