Supervisor Registration

Career Opportunity At Lehigh Valley Health Network

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for the direct supervision of assigned registration specialists and departmental operations at multiple sites. Oversees scheduling and ensures that adequate staff is available to meet the needs of the patients at multiple locations. Responsible for management of patient and customer satisfaction, quality standards, performance improvement and personnel performance and productivity. Establishes a culture of service excellence, focusing on patient, physician and colleague satisfaction and engagement. Acts as liaison between registration and clinical areas. Ensures departmental responsibilities in the absence of the Manager.

Job Duties

• Oversees daily and monthly schedules by assuring completion in a timely and equitable manner. If necessary, supervisor covers.
• Monitors work queues and daily performance expectations to ensure colleagues adhere to Revenue Cycle, Compliance, Departmental and Network policies and procedures.
• Monitors employees' time entry and ensures timely and accurate completion of payroll and PTO review.
• Responsible for timely recruiting, counseling, evaluating and recommending termination (in conjunction with Human Resources).
• Coordinates orientation schedules and competencies for newly hired / transferred registration specialists and ensures timely completion.
• Provides departmental support, orientation and ongoing education for registration specialists.
• Assesses employees' compliance of established registration policies, standard work, mandatory education and other registration protocols to ensure compliance.
• Maintains proficiency in registration processes.
• Communicates personnel issues, and / or conflicts with others to the Manager. Strives to resolve conflicts between staff and others.

Minimum Qualifications

Preferred Qualifications

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.