Contact Center Data Architect

Location : Phoenix, AZ

Salary Range :

Competitive and based on experience

Introduction

We are seeking a dynamic and experienced professional to join our team as a Data Architect. This role focuses on leading the migration and data architecture strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly within contact center environments, and a passion for leveraging technology to enhance customer experiences.

Required Skills & Qualifications

• Applicants must be able to work directly for Artech on W2
• 8-10 years of experience in data architecture
• Deep knowledge of the Genesys data ecosystem, including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing
• Strong experience with the Five9 platform and its data architecture
• Proven expertise in contact center migration to CCaaS platforms
• Ability to design and implement data solutions supporting CCaaS migrations
• Define and lead data strategy for migrating historical and real-time data to the cloud with minimal disruption
• Understand and analyze Genesys data models and develop data mappings to cloud-based equivalents
• Collaborate with data architects to ensure reporting continuity and regulatory compliance

Preferred Skills & Qualifications

Day-to-Day Responsibilities

Company Benefits & Culture

For immediate consideration please click APPLY.