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Bilingual Referral Coordinator
Bilingual Referral CoordinatorPeak Behavioral Health • Oklahoma City, OK, US
Bilingual Referral Coordinator

Bilingual Referral Coordinator

Peak Behavioral Health • Oklahoma City, OK, US
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Job Description

Job Description

Salary : $16 - $20

Peak Behavioral Health is seeking a Bilingual Referral Coordinator to join our team at our Oklahoma City location! We are looking for someone who is positive, personable, and detail oriented.

Peak Behavioral Health is a multidisciplinary clinic in Oklahoma City, Oklahoma that includes Psychology, Occupational Therapy and ABA. Youll be part of a collaborative team that provides a unified approach in helping children with autism and other disabilities.

We are an Oklahoma company and pride ourselves on supporting this community. We provide personalized treatment programs and the highest care possible.

The position :

  • Provide the initial warm welcome to all patients and guests
  • Provide excellent customer service by phone, in person and electronically
  • Receive incoming phone calls and referrals
  • Process all Peak referrals :

Call referrals within 48 business hours of receipt, when possible

  • Obtain necessary demographic and service needs information
  • Log referrals on the referral tracker
  • Add referrals to correct waitlists, based on service needs
  • Return non-responsive referrals back to the referring physician
  • Develop and maintain close relationships with Referring Providers to increase referrals for Peaks current openings
  • Schedule testing appointments from the wait list, with the ultimate goal of testing schedules filled 3-6 months in advance
  • Scan and upload documents for electronic file storage
  • Check Soonercare eligibility for all Peak clients on the 1st and 15th of every month
  • As part of the front office staff, assist with :
  • Maintaining full schedules for all Providers at assigned location; including handling schedule changes, call ins and no show appointments

  • Announcing incoming patients to providers at check-in and mark them accordingly in system
  • Collecting and arranging payments in person and / or via Clover system
  • Work closely with Intake and Billing Departments for continuity of services
  • Receiving deliveries and distributing mail to providers
  • Assisting colleagues with administrative tasks (e.g., copying, mailing, ordering, etc.)
  • Monitor appearance of all common areas, including waiting room, bathrooms and kitchen
  • Peak understands that the day-to-day needs of the front office are the primary focus. When necessary, referrals may take more than 48 business hours to process; but the Referral Coordinator should process them as soon as is reasonably possible.
  • Qualifications :

  • 1+ years of experience as a receptionist (medical receptionist experience preferred)
  • Bilingual :
  • English and Spanish

  • Fluent in both written and verbal communication
  • Excellent communication skills
  • Must have great problem-solving skills
  • Must be highly organized and have a great eye for details
  • Proficient in using technology
  • Experience with Microsoft Word, Office and Google Drive required

  • Experience with Microsoft Word, Office and Google Drive required
  • Passionate about helping children and their families
  • Experience working with Medicaid, private health insurance, and Electronic Medical Record (EMR) software / systems preferred
  • Available to work 40 hours per week, Monday through Friday.
  • While performing the duties of this job, the Referral Coordinator is regularly required to speak and hear sufficiently to communicate effectively by phone or in person at normal volumes. The Referral Coordinators vision must be adequate to read correspondence, computer screens, forms, etc. The position requires good manual dexterity. The Referral Coordinator is frequently required to sit and reach with hands and arms; regularly required to stand, walk, kneel and bend; and occasionally required to lift and move up to 50 pounds. The position requires the ability to operate a computer.

    Benefits :

  • Hourly wage : $16 - $20 per hour, based on experience
  • Group Health Insurance, Dental and Vision available
  • Short-Term Disability paid 100% by employer
  • Paid Time Off
  • 8 Paid Holidays
  • No work on evenings or weekends
  • Room for growth
  • Be a part of an incredible team
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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    Referral Coordinator • Oklahoma City, OK, US

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