Director of D2C Strategy & Innovation

Director Of D2C Strategy & Innovation

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of the most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Samsung Electronics America is a leading innovator in the electronics and consumer goods industry, committed to delivering exceptional customer experiences through cutting-edge technology and strategic initiatives. We are seeking a visionary Director of D2C Strategy & Innovation to lead our direct-to-consumer (D2C) efforts, driving growth, efficiency, and innovation within our Mobile D2C operations.

Strategic Leadership : Develop and own the long-term D2C strategy, aligning it with the company's overall business objectives. Identify opportunities for growth, market expansion, and competitive differentiation.

Automation & AI Integration : Leverage automation and AI technologies to optimize D2C operations, enhance customer experiences, and streamline processes. Implement AI-driven solutions for personalized marketing, demand forecasting, and inventory management.

Fulfillment & Vendor Management : Oversee the end-to-end fulfillment process, ensuring seamless order execution and delivery. Manage vendor relationships to ensure cost-effective, high-quality service delivery while maintaining strong partnerships.

Cost Management : Drive cost optimization initiatives across D2C operations, balancing efficiency with customer satisfaction. Identify areas for cost reduction without compromising quality or service levels.

Strategic Initiatives : Lead the development and execution of strategic initiatives to enhance D2C capabilities, including new product launches, market entry strategies, and digital transformation projects.

Performance Monitoring : Establish KPIs and metrics to measure the success of D2C strategies. Provide actionable insights and recommendations to continuously improve performance.

Cross-Functional Collaboration : Work closely with cross-functional teams, including global HQ, supply chain, product team(s), marketing, IT, finance, and product development, to ensure alignment and successful implementation of D2C strategies.

Skills and Qualifications

Bachelor's degree in Logistics, Supply Chain, Engineering, Business Administration, or a related field; MBA preferred.

12+ years of experience in e-commerce, retail, or a related industry, with a proven track record in D2C strategy and operations.

Expertise in automation technologies, AI applications, and data-driven decision-making.

Strong leadership skills with the ability to manage teams and drive strategic initiatives to completion.

Excellent analytical and problem-solving skills, with a focus on innovation and continuous improvement.

Proven ability to manage budgets and optimize costs while delivering high-quality results.

Regular full-time employees (salaried or hourly) have access to benefits including : Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.