Care Advocate

A company is looking for a Care Advocate (Shift : 8AM - 5PM EST).

Key Responsibilities

Conduct high-volume outbound calls and multichannel outreach to introduce services and support program enrollment

Build trust and rapport with patients using active listening and a compassionate approach

Document patient interactions accurately and meet performance targets related to outreach and engagement

Required Qualifications

Experience in outbound call center, inside sales, or patient engagement roles in a healthcare environment

Ability to manage a high call volume while maintaining empathy and accuracy

Comfortable working with productivity targets in a fast-paced, tech-enabled environment

High comfort level with technology, including Google Suite and CRMs

Ability to collaborate effectively with multidisciplinary teams