H & M Hennes & Mauritz Gruppe is hiring : Visual Keyholder - University Mall in B

Overview

Overall Job Summary : Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.

This position reports to our Store Visual Manager (Based on volume).

Your Day to Day

• Sales and profit - The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.
• Fashion Knowledge - Ensure you are up to date with current fashion trends. Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
• Direct Customer Service - Ensure you meet customer expectations on direct service according to H&M standards. Support the store to achieve an excellent customer experience.
• Indirect Customer Service - Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store. Create a clear red thread from windows to A-area with wearable buying suggestions. Ensure high-quality garment presentation every day together with the store team. Maintain clear customer flow through fixture placement and navigation in line with H&M standards. Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Commercial Routines - Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgets. Adapt the store planning according to store needs and budget from the Commercial plan. Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
• Visual Store Operational Routines - Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions. Complete all sales floor and window morning routines daily before the store is open. Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset. Keep visual room organized and safe. Keep all Visual materials in the store current and share information with the team on seasonal changes. Paint & maintain the windows as necessary.

Team

The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

Communication and Legal Requirements

Back of House Routines

Security

What You’ll Need to Succeed

Why You’ll Love Working for H&M

Job Status : Hourly, Non-Exempt

Compensation : Hiring Range is $17.90 - $21.12 Hourly

EEOC Code : SLS

This posting note : H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity : H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description : H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Location

155 Dorset Street, South Burlington, United States

#J-18808-Ljbffr