Mail Services Coordinator

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mail Services Coordinator

Compensation :

$20 - $22 / hour (based on experience)

Schedule :

Monday - Friday, 7 : 00 AM - 3 : 30 PM (Onsite)

Position Overview

The Mail Services Coordinator is responsible for managing comprehensive mail room operations and serving as the primary liaison for all mail and courier services. This role ensures efficient processing, distribution, and tracking of all incoming and outgoing mail and packages while maintaining exceptional client service standards. The position requires daily use of personal vehicle for postal runs with mileage reimbursement provided.

Key Responsibilities

Mail Room Operations

Receive, process, and distribute all incoming USPS and overnight courier mail / parcels on the same day of receipt

Process and coordinate outgoing shipments through multiple carriers (FedEx, UPS, USPS, DHL)

Serve as primary liaison with all mail support service vendors and courier services

Sort and distribute incoming mail efficiently while resolving issues with incorrect or returned mail

Collect outgoing mail from designated stops, apply correct postage, and arrange for pickup

Weigh mail to determine accurate postage requirements and ensure cost-effective shipping

Reconcile and maintain accurate records of all incoming and outgoing mail and packages

Track daily workflow through detailed logging and submit weekly volume reports to Facility Manager

Client Relations & Service Delivery

Proactively develop and maintain strong client relationships while providing exceptional service

Ensure all service levels meet or exceed established Key Performance Indicators (KPIs)

Serve as primary point of contact for receiving, dispatching, and tracking work requests to technical staff and vendors

Support day-to-day mail service delivery across campus-wide sites in accordance with established policies and procedures

Identify opportunities for operational improvements and cost efficiencies with recommendations to management

Administrative & Financial Support

Request funding for postage and ensure adequate inventory of mail supplies

Assist with operational audits to ensure data integrity across all mail systems

Support operational reporting and purchasing activities as needed

Continuously seek opportunities to reduce costs while improving operational standards

Maintain compliance with all client contract requirements and internal procedures

Additional Responsibilities

Travel to other sites to provide assistance when needed

Assist with daily facilities operations as required

Work with Lead to update and maintain internal procedures for site-specific tasks

Perform other duties and tasks as assigned

Required Skills & Qualifications

Education : High school diploma or equivalent

Experience : 1-2 years of related mail room or logistics experience

Reliability : Demonstrated professional reliability and strong work ethic

Organization : Self-motivated with excellent organizational and time management skills

Attention to Detail : High level of accuracy in processing and record-keeping

Physical Requirements :

Ability to remain on feet for extended periods

Regularly lift, move, and carry up to 10 pounds

Frequently lift, move, and carry up to 25 pounds

Occasionally lift, move, and carry up to 50 pounds

Manual Dexterity : Ability to work quickly and accurately with hands; good hand-eye coordination

Transportation : Personal vehicle required for daily postal runs (mileage reimbursement provided)

Preferred Skills & Qualifications

Software Knowledge : Experience with Corrigo or similar work order management systems

Equipment Experience : Knowledge of reprographic equipment operations

Customer Service : Previous experience in client-facing roles

Multi-site Experience : Experience supporting multiple locations or campus environments

Logistics Background : Experience with shipping, receiving, or logistics operations

Process Improvement : Experience identifying and implementing operational efficiencies

Location :

On-site -Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We

endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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