General ManagerThe LINE Hotel Group • Washington, DC, United States
General Manager
The LINE Hotel Group • Washington, DC, United States
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job_description.job_card.job_descriptionAdministrative Manage expenditures from the annual operating and capital reserve budgets Initiate, implement, understand and analyze accounting procedures to include : labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis Work with the Sales, Revenue and Food & Beverage teams to maximize revenue opportunities Review payroll records for appropriate personnel Implement policies and procedures involving severe weather, safety and fire, monitor and manage the guest billing and collection procedures including delinquency, suspension, etc. Responsible for planning, documenting, implementing and monitoring department training programs Accountable for the timely completion of any projects as requested Comply with hotel purchasing and invoice procedures Coordinate contract services relevant to specific areas of responsibility Develop a continuous five-year capital improvement plan for operations Ensure that all accounting standards are adhered to Implement and adhere to the company Standard Operating Procedures for all departments Maintain accurate records and files of hotel programs Communication Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor Ensure all calls and emails are answered in a courteous and professional manner Ensure follow-up to escalated guest comments and comment card responses via telephone / email and provide follow-up documentation within five (5) business days Initiate and maintain effective positive communication between guests and personnel Maintain an “Open Door” communication policy for personnel and guests Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances Organize and conduct staff meetings and one on ones with direct reports People Ensure company recruiting and onboarding procedures are adhered to Ensure all employees are in appropriate uniform and attire for their scheduled shift Maintain an increased awareness of safety issues Maintain and monitor effective personnel relations in a supportive, confidential environment Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication Implement labor standards and tailor job description templates to the specific hotel Ensure development of a hotel-specific orientation and implement both property and corporate orientations Administer and train on progressive discipline policies and procedures Responsible for performance evaluations and setting annual goals for personnel Operations Have a thorough understanding of the maintenance of the property Oversee maintenance of property exteriors and public spaces and conduct daily inspections Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions Oversee project completion for preventative maintenance, deep cleaning and special projects Ensure the successful execution of all property events and local activations as needed Oversee planning and pricing of all menu items Have a thorough understanding of services, amenities and offerings Maintain current knowledge of all activities and events in the surrounding areas Oversee the entire guest experience, from pre-arrival through departure Promote and encourage guest name recognition at all times Responsible for reviewing, understanding and following up on hotel guest needs Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations Coordinate par level and stock of all inventory items Oversee the weekly work schedule of all personnel Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition Ensure that all equipment within the area of responsibility is maintained and in good working condition Oversee safety and emergency procedures and know the OSHA requirements At least five (5) years’ experience as hotel General Manager or relevant position required Experience in the DC area market highly preferred Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) Ability to work with PMS and POS software Outstanding communication and interpersonal skills Excellent reading, writing and oral proficiency in the English Language Excellent organizational and time management skills Excellent attention to detail Financial management Performance management Business acumen Ethical conduct Leadership, coaching and development Ability to multitask Work well under pressure, be a team player The noise level in the work environment is usually moderate The person having this responsibility may have to lift up to 20lbs on an occasional basis The person having this position may have to sit for eight (8) hours, stand and / or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level : Director Employment type : Full-time Job function : Management and Manufacturing Industries : Hospitality
Job Overview
The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and administrative departments.
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Essential functions and Responsibilities
Serve as the liaison between the hotel and the Managing Director
Communicate effectively and collaboratively with intercompany support teams—Brand, Revenue, People, Finance, Engineering and Sales
Responsible for interviewing, selecting, training, guiding and managing employees
Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
Competencies
Working Conditions / Environment
Compensation : $200,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Details
Note : This description does not contain all duties and responsibilities for this role.
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General Manager • Washington, DC, United States