Program Manager, Career Pathways1199SEIU Benefit and Pension Funds • New York, NY, US
Program Manager, Career Pathways
1199SEIU Benefit and Pension Funds • New York, NY, US
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job_description.job_card.job_descriptionLead and manage day-to-day operations of the program admissions team to ensure the efficient processing of applications for the Career Pathways Training Program, foster a positive applicant experience, and support institutional goals related to program enrollment, case management, and completion Serve as a key liaison between the admissions and tuition payment teams, overseeing tuition payment coordination and contributing to academic performance reviews to support student retention and success Oversee, train, and support admissions assistants and counselors Manage daily workflows, assign responsibilities, and ensure timely follow-up on prospective student inquiries Conduct regular team meetings and performance reviews Support the Assistant Director in monitoring and enhancing admissions processes to ensure efficiency and compliance Develop and document procedures for participant intake and enrollment review and approval Analyze admissions data to track progress toward enrollment goals and identify areas for improvement. Partner with the Operations Division to monitor and address tuition payment issues, financial clearance, and billing questions Work closely with the academic and student support teams to track and review student academic performance, supporting early intervention and retention efforts Ensure adherence to institutional policies and external regulations related to admissions Serve as a point of contact for escalated admissions-related concerns or questions from prospective students and families Perform additional duties and projects as assigned by management Bachelor's degree or equivalent years' work experience required Minimum five (5) of experience in admissions, student services, bursar or a related field, with at least 2 year in a supervisory or lead role required Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Experience working with CRM and student information systems preferred. Demonstrated ability to collaborate across departments and lead teams effectively. Must be able to work some evenings
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Join to apply for the Program Manager, Career Pathways role at 1199SEIU Benefit and Pension Funds
- Lead and manage day-to-day operations of the program admissions team to ensure the efficient processing of applications for the Career Pathways Training Program, foster a positive applicant experience, and support institutional goals related to program enrollment, case management, and completion
- Serve as a key liaison between the admissions and tuition payment teams, overseeing tuition payment coordination and contributing to academic performance reviews to support student retention and success
- Oversee, train, and support admissions assistants and counselors
- Manage daily workflows, assign responsibilities, and ensure timely follow-up on prospective student inquiries
- Conduct regular team meetings and performance reviews
- Support the Assistant Director in monitoring and enhancing admissions processes to ensure efficiency and compliance
- Develop and document procedures for participant intake and enrollment review and approval
- Analyze admissions data to track progress toward enrollment goals and identify areas for improvement.
- Partner with the Operations Division to monitor and address tuition payment issues, financial clearance, and billing questions
- Work closely with the academic and student support teams to track and review student academic performance, supporting early intervention and retention efforts
- Ensure adherence to institutional policies and external regulations related to admissions
- Serve as a point of contact for escalated admissions-related concerns or questions from prospective students and families
- Perform additional duties and projects as assigned by management
Requisition # : 7304 - 7305TEF
of openings : Employment Type
Full time
Position Status
Long Term Temporary
Category
Non-Bargaining
Workplace Arrangement
Hybrid
Fund
1199SEIU Training and Employment Funds
Job Classification
Exempt
Responsibilities
Qualifications
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Project Management and Information Technology
Industries
Hospitals and Health Care
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