Bilingual Spanish Lead Teller

Bilingual Spanish Lead Teller

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Bilingual Spanish Lead Teller within PNC's Retail Branch organization, you will be based in Chicago, IL at our Archer branch location. Bilingual Spanish Required. Location : 5075 S. Archer Ave Chicago, IL 60632-4549 PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

The responsibilities include : coaching, mentoring and leading tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet; processing a variety of customer interactions; educating customers on alternatives available for their financial interactions; identifying banking opportunities during the customer interaction and referring as appropriate; coaching, mentoring and leading tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff; coaching, mentoring and leading tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs; educating customers on options for managing financial transactions by leveraging technology, tools and resources; coaching, mentoring and leading tellers by example with clear communication skills, transaction handling and problem resolution processes; assisting the Branch Manager in performance management and new hire selection processes; coaching, mentoring and leading tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits; ensuring teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC employees take pride in our reputation and to continue building upon that we expect our employees to be customer focused and managing risk. Customer focused employees are knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing risk employees assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.