Customer Solutions Engineer (New York)

Customer Solutions Engineer

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Optimove is seeking a Customer Solutions Engineer who thrives at the intersection of technology, consulting, and customer success. In this role, you will partner with clients, partners, and internal teams to design, implement, and optimize technical solutions that integrate seamlessly with client ecosystems. You'll serve as the go-to technical expert for our Customer Success organization, driving impactful outcomes and ensuring clients unlock the full potential of the Optimove platform.

Key Responsibilities

• Lead technical discovery sessions with clients to assess existing tech stacks and define integration strategies.
• Design and implement tailored solutions leveraging Optimove's suite of products, including data integration, real-time event streaming, and cloud-based technologies.
• Collaborate with internal teams, including R&D, Product, Operations, and Professional Services to shape and refine solutions.
• Partner with Optimove's ecosystem of partners to design and execute integrations benefiting multiple clients.
• Troubleshoot, debug, and proactively resolve technical challenges.
• Translate client business needs into actionable technical solutions and lead client-facing technical discussions.
• Identify risks and ensure smooth, reliable implementations.

Requirements

Why Join Us? This is a client-facing role where you will directly influence customer success, partner integrations, and solution design. If you're a tech-savvy problem solver with a passion for delivering innovative solutions, we'd love to have you on our team.

This will be a hybrid role, coming into the office 3x a week. The estimated salary range for this position is $75,000 - $95,000 per year, based on factors such as location, experience, skills, and qualifications.