Licensed Insurance Customer Service

Job Description

Job Description

Welcome to Penzato Insurance Agency, a trusted cornerstone of the Hammond, Louisiana community. We are actively seeking a dedicated Insurance Customer Service Representative to join our vibrant team on-site. In this role, you'll be a vital link between our agency and our clients, ensuring their needs are met with efficiency and a positive attitude. Your primary responsibility will be to deliver high-quality service to our customers, addressing their inquiries and resolving any issues that arise. At Penzato Insurance, we believe in fostering a welcoming atmosphere where our clients feel valued and informed. We take pride in our deep local roots and are looking for someone who shares our commitment to unparalleled service and community connection. If you are ready to make a difference, thrive in a supportive environment, and bring a positive, inviting approach to your work every day, we invite you to apply and become a part of our Penzato family!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Hands on Training

Career Growth Opportunities

Appreciation Lunches

Family Focus

Home and work life balance

Team building events

Paid Holidays

Business casual

Monthly Bonus opportunity

Responsibilities

Customer Interaction : Answering phones, Greet and assist clients warmly, ensuring a positive experience with every interaction.

Policy Assistance : Provide detailed information regarding insurance policies and assist clients with their inquiries.

Problem Resolution : Address and resolve client issues and concerns promptly and efficiently.

Assist clients with any necessary updates to their existing insurance plans.

Data Management : Accurately update and maintain client records in the system.

Feedback Gathering : Collect client feedback to help improve the service and products offered by the agency.

Backup the sales team with inspections, underwriting issues etc

Requirements

Must have a Property and Casuality License

Educational Background : High school diploma or equivalent is required; a degree in business or a related field is a plus.

Experience : Previous experience in a insurance customer service is preferred.

Communication Skills : Strong verbal and written communication skills are essential for effective client interaction.

Problem-Solving : Ability to handle challenging situations and resolve customer issues smoothly.

Organizational Skills : Excellent time management and organizational abilities to manage multiple tasks efficiently.

Computer Skills : Proficiency in using Microsoft Office Suite and customer relationship management software.

Customer Focus : A genuine desire to assist customers and ensure their satisfaction with the company's services.

Teamwork : Capability to work collaboratively within a team environment and support team objectives.