Departmental Manager 14

Departmental Manager 14

Are you an individual who is committed to great customer service, diversity and inclusion, and innovative problem solving? Do you enjoy building partnerships, coaching and developing team members, and finding ways to continuously improve? If so, we may have the perfect leadership opportunity for you.

The Technical & Operational Support Division is looking to hire a Manager for the IT Operational & Data Security Section. This area is responsible for providing IT support to the Tax Administration Services Bureau contact center and processing systems for continuous improvement efforts and adherence to tax administration processes and procedures. Do you have excellent leadership skills, problem solving abilities, high ethical standards, and a positive attitude? Being self-motivated and engaging are also bonuses. If you possess these characteristics and are interested in becoming part of an exciting and fulfilling work environment, working with a diverse group of people to accomplish goals, then this is the job for you! Our culture is driven by excellent customer service, continuous improvement, metrics, and employee development. The Department of Treasury promotes and supports Diversity and Inclusion.

Position Description

Possession of a bachelor's degree in any major.

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.)

Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator.