Program Support Tech (multi-hire, Position No. 00024, 01446)

Program Support Tech (Multi-Hire, Position No. 00024, 01446)

The VA Department of Motor Vehicles is looking to hire Program Support Technicians for two positions with our Data Integrity work unit. The Data Integrity Program Support Technician will be responsible for maintaining the accuracy and integrity of DMV records by processing, analyzing, and verifying data. The role includes managing financial settlements, ensuring compliance with DMV policies, and resolving complex record discrepancies. This position also supports internal and external customers by addressing inquiries and improving operational workflows to enhance data quality and efficiency. This role requires advanced analytical and problem-solving skills to process and resolve complex data discrepancies while adhering to DMV policies, confidentiality protocols, and regulatory requirements with high attention to detail, the ability to manage multiple priorities in a fast-paced environment, and effective collaboration with internal and external stakeholders. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values : Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

• Proficiency in data entry, data auditing, and record maintenance with strong attention to detail and accuracy.
• Familiarity with Microsoft Office Suite, including Word and Excel.
• Experience with database systems or data management tools.
• Strong written and verbal communication skills to interact effectively with internal teams, external stakeholders, and customers.
• Experience in problem solving to identify and resolve data discrepancies.
• Experience managing high-volume, time-sensitive tasks while maintaining quality and compliance.

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Requirement to have a valid driver's license with no more than six demerit points. Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer