Hotel Desk Clerk

the Brae Loch InnCazenovia, NY, US

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Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$15.50 - $17 hourly

Responsibilities :

Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping : keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications :

Working knowledge of Microsoft Office and reservation management systems

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Comfortable taking telephone calls and mitigating stressful situations

High school graduate, GED recipient, or equivalent

About Company

The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.

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Hotel Desk Clerk • Cazenovia, NY, US