ServiceNow ITIL ArchitectVirtualVocations • Racine, Wisconsin, United States
ServiceNow ITIL Architect
VirtualVocations • Racine, Wisconsin, United States
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A company is looking for a ServiceNow CMDB / Discovery - Architect : ITIL Architect.
Key Responsibilities
Provide hands-on expertise with integration and data ingestion systems, and implement process / data flow orchestration
Collaborate with process owners and stakeholders to implement best practices, processes, standards, and policies
Support and optimize ServiceNow Discovery and CMDB processes to align with organizational objectives
Required Qualifications
4+ years of experience supporting CMDB, ITIL / ITSM, and Discovery processes
Proven collaboration skills with stakeholders to capture and translate ITSM requirements
Extensive ServiceNow development experience, including JavaScript scripting
7+ years of relevant work experience in IT service management and process improvement
Deep understanding of ServiceNow CMDB, CSDM, SLAs, Discovery, and Performance Analytics
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