Customs Brokerage Operations ManagerUSA Jobs • Laredo, TX, US
Customs Brokerage Operations Manager
USA Jobs • Laredo, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionOperational Excellence : Set the tone within your department regarding Exceptional Customer Service. Monitor and continuously improve service execution according to operational milestones : Actively monitor gross and net performance and drive efficiency through continuous improvement. Reduce Dwell Times LOG / DXR to ENF Performance Management : Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively. Exception Management : Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled). Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins. Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Increase productivity by actively driving the implementation and optimization of systems and tools. Make certain that clients are set up properly and specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers. Ensure proper use of all Expeditor systems and tools, especially Expo Customs, CFIT, & CRM. Make certain that files are logged correctly and timely with proper codes, trace @types and events. Ensure that all correspondence within business unit is handled timely and professionally. Evaluate new business, reasons for the increase or decrease of services. Be informed and aware. Maintain highest compliance levels for all applicable Broker and other government agency requirements. Ensure that the company's third-party broker program is properly managed within the branch. Stay current with developments and changes in regulations, government agencies or PGA's or company offerings and educate staff. Confirm reports and monitors are used at the required frequency to effectively manage the operation. Maintain highest levels of compliance with all applicable regulations by being the subject matter expert and staying updated with changes; educating staff as needed. Monitor and improve key District Excellence metrics. Customers and Business Development : Support in customer business reviews, visits and calls as operations SME (Subject Matter Expert). Maintain and develop relationships and business opportunities with existing customers in collaboration with account management team. Support management with sales and business development efforts. Work with T&I and account management to make certain that customer requirements are properly documented (SOPs), understood and implemented for proper processing and invoicing by the team. Financial Excellence : Ensure compliance of all financial related policies, including our credit policy. Monitor to ensure timely and accurate billing. Monitor to ensure that billing packages are timely sent (IVM). Expense Control - Remain at or under budget. Check regularly and understand composition of top accounts by volume, revenue and file @type. Review and monitor accounts' profitability at the customer and file level. Keep track of AR status and support with resolution, as necessary. Compliance : Understand and comply with all company internal controls. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity. Maintain highest compliance levels for all applicable accounting requirements. Security, Health and Safety : Responsible to immediately inform the Health & Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident. Education : Bachelor's degree in foreign trade, preferred or equivalent convention of education and experience. Holds or is pursuing to obtain the Customs Brokerage License. 3+ years Supervisor experience. 3+ years of experience in Customs Brokerage. Hands-on knowledge of Customs clearance function, preferred. Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction. Customer Satisfaction oriented. Strong interpersonal and communication skills, ability to communicate at all levels including presentations. Ability to relate and influence clients, service providers and employees at all levels. Good business sense. Problem solving and business analytical skills. Strong time management skills. Strong project management skills. Ability to complete work within standard procedures, guidelines and office policies. Self-driven personality. Strong computer skills, including knowledge of all Microsoft Office applications. English and Spanish fluency. All your information will be kept confidential according to EEO guidelines.
Operations Manager
As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Operations Manager leads the team to achieve flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, compliance with all customs regulations and company policies, profitability and growth, supporting our Vision and Mission Statement, making our promise real to all our employees and customers.
Key Deliverables :
- Monitor the following key metrics and support to achieve the expected results :
- People
- Timely Performance Reviews every 12 months and 1 : 1s every 3 months.
- All team members to complete 52-hour training per year (4.33 per month) and all required training timely.
- Operational Excellence :
- As per established department KPIs.
- Product OPA Audit Result - Perform consistently at the highest level.
- Finance
- Revenue to Expense ratio - .20 growth YoY, minimum 2 : 1.
- Shipments per Person (SPP) - Improve by 10% each year.
- Administration and Personnel Management :
- Follow the 10 Critical Success Factor and 'What's expected of a manager' guidelines.
- Ensure that company controls, policies, procedures, processes, are understood and implemented.
- Understand and manage capacity by ensuring that the department is properly staffed, structured and organized; consider expected growth and volume spikes.
- Identify talent, ensure employees have a PDP as per their skills and expertise. Develop your number 2.
- Conduct daily huddles to promote teamwork and cohesiveness in the department.
- Hold regular individual check-ins for coaching and mentoring; provide and seek feedback.
- Ensure all needs and tools required are available for the department to be successful in all areas.
- Oversee proper onboarding of new staff and continuous training of all employees within the team.
- Support all Corridor TBP Employee Satisfaction initiatives.
- Escalate issues Brokerage Manager or Branch Operations Manager as needed.
Key Responsibilities :
To be the most effective in this position we are looking for the following skills and experience :
serp_jobs.job_alerts.create_a_job
Operation Manager • Laredo, TX, US
Job_description.internal_linking.related_jobs
A company is looking for an Operations Manager for a Traffic Management Center.Key Responsibilities Lead a team of Shift Supervisors, Training Supervisors, and Operators Manage and evaluate shif...serp_jobs.internal_linking.show_more A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and enforcing accountability Work wi...serp_jobs.internal_linking.show_more A company is looking for a GTM Operations Sr Manager to optimize the operational foundation for its go-to-market team.Key Responsibilities Manage the process for setting, tracking, and reporting ...serp_jobs.internal_linking.show_more 
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.Visit our career site on the web at.
We have an outstanding career opportunity for a Cu...serp_jobs.internal_linking.show_more A company is looking for a Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting clear goals and tracking progress Work with team leads ...serp_jobs.internal_linking.show_more A company is looking for a Manager, Customer Operations to oversee front-line agents in a high-volume environment.Key Responsibilities Build and sustain a high-performance culture through goal se...serp_jobs.internal_linking.show_more A company is looking for a Cloud FinOps Launch Manager to lead new customers through the onboarding process.Key Responsibilities Own the onboarding experience by managing the end-to-end process f...serp_jobs.internal_linking.show_more A company is looking for a Manager of Managed Cloud Operations.Key Responsibilities Lead a diverse technical team to ensure optimal performance and reliability in cloud environments Collaborate ...serp_jobs.internal_linking.show_more 
Customs Brokerage Team Lead - Laredo, TX.Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transitioning...serp_jobs.internal_linking.show_more A company is looking for a Manager, Delivery Operations.Key Responsibilities Collaborate with a Senior Technical Delivery Manager to meet project timelines and quality standards Engage with Expe...serp_jobs.internal_linking.show_more A company is looking for a Business Operations Manager (International).Key Responsibilities Launch the product in new countries by managing operational research, tooling, and stakeholder coordina...serp_jobs.internal_linking.show_more A company is looking for a Revenue Cycle Operations Manager.Key Responsibilities Oversee and optimize revenue cycle processes to ensure efficiency and compliance Collaborate with cross-functiona...serp_jobs.internal_linking.show_more A company is looking for a Customs Brokerage Representative III for a remote position with a schedule of Monday to Friday from 9 am to 6 pm EST.
Key Responsibilities Prepares customs entries and c...serp_jobs.internal_linking.show_more A company is looking for an Operations Manager for National Primary Care.Key Responsibilities Lead and scale national remote operations teams to enhance virtual care experiences Own strategy and...serp_jobs.internal_linking.show_more A company is looking for a Customer Experience Operations Manager (Gainsight Admin).Key Responsibilities Collaborate with leadership to develop strategies for improving customer retention and gro...serp_jobs.internal_linking.show_more We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.Visit our career site on the web at.
We have an outstanding career opportunity for a.In...serp_jobs.internal_linking.show_more A company is looking for an Operations Manager for Domain Name Registrar Services.Key Responsibilities : Develop and implement strategies to drive client success and retention Oversee and manage ...serp_jobs.internal_linking.show_more
Texas TMC Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Manager of Contact Center Operations
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
GTM Operations Senior Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Account Manager Customs
Sunset Transportation • Nuevo Laredo, Tamaulipas, México
Account Manager (Ejecutivo de Tráfico) – MX Customs Brokerage.Te sumergirás en el dinámico mundo del despacho aduanal, contribuyendo de manera significativa tanto a las comunidades locales como al ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customs Brokerage Team Lead
DHL Global Forwarding • Laredo, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Contact Center Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Cloud FinOps Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Cloud Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customs Brokerage Team Lead - Laredo, TX
VetJobs • Laredo, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Delivery Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
International Business Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Revenue Cycle Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customs Brokerage Representative
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Operations Manager - Texas
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Experience Operations Manager
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customs Brokerage Specialist
DHL Global Forwarding • Laredo, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Operations Manager for Domain Registrar
VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted