Technical Support Representative

Are you passionate about problem-solving and providing top-tier support?

This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers.

You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction.

This is an on-site position located in Orlando, FL.

We’ll Provide :

• Robust benefits package including health insurance, dental, 401K, PTO and holidays Salary range of $55,000-$65,000 A set schedule of 845am-5 : 15pm to help promote work / life balance Support / mentorship from supervisors and other team members Opportunities for continued growth and learning What You’ll Do : Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager Skills You’ll Need : At least 2 years of technical support experience (SaaS experience preferred) Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have) 3-5 years of professional in-office experience with small to medium sized businesses  Strong understanding of the technical support role in a call center environment Experienced troubleshooting and problem-solving skills Strong verbal and written communication skills Valid license and reliable transportation Next Steps : Quick apply with your resume here Or Get a head start on our application and aptitude testing process here : https : / / www.ondemandassessment.com / link / index / JB-G3NR21JNU?u=1110981   Powered by JazzHR