Overview
APPLICATION SUPPORT ANALYST role at KILONEWTONS
Job Title : Application Support Analyst
Location : California, USA (Hybrid / Remote Options)
Company : KILONEWTONS
Website : www.kilonewtons.com
Experience Required : 5+ Years
We're seeking a technical problem-solver to provide elite application support for our enterprise systems. If you thrive on troubleshooting complex software issues, this role is for you!
Responsibilities
- Provide L2 / L3 support for business-critical applications
- Troubleshoot and resolve complex technical issues
- Collaborate with Dev teams on bug fixes and enhancements
- Maintain knowledge base articles and documentation
- Monitor application performance metrics
- Conduct user training sessions
- Manage incident ticketing system (ServiceNow / JIRA)
- Coordinate with vendors for escalated issues
Must-Have Technical Stack
Databases : SQL (query writing / optimization)APIs : REST / SOAP troubleshootingLog Analysis : Splunk / ELK StackOS : Windows Server / LinuxCloud : AWS / Azure fundamentalsPreferred Experience
Engineering / ERP software (AutoCAD, SAP, Oracle)PowerShell / Python scriptingITIL certificationWhy Join KILONEWTONS
$90K-$120K base salarybonuses
Remote work flexibilityCutting-edge tech stackUpskilling budget ($5K / year)Job Details
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesConstruction
J-18808-Ljbffr