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APPLICATION SUPPORT ANALYST

APPLICATION SUPPORT ANALYST

KILONEWTONSCalifornia, MO, US
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Overview

APPLICATION SUPPORT ANALYST role at KILONEWTONS

Job Title : Application Support Analyst

Location : California, USA (Hybrid / Remote Options)

Company : KILONEWTONS

Website : www.kilonewtons.com

Experience Required : 5+ Years

We're seeking a technical problem-solver to provide elite application support for our enterprise systems. If you thrive on troubleshooting complex software issues, this role is for you!

Responsibilities

  • Provide L2 / L3 support for business-critical applications
  • Troubleshoot and resolve complex technical issues
  • Collaborate with Dev teams on bug fixes and enhancements
  • Maintain knowledge base articles and documentation
  • Monitor application performance metrics
  • Conduct user training sessions
  • Manage incident ticketing system (ServiceNow / JIRA)
  • Coordinate with vendors for escalated issues

Must-Have Technical Stack

  • Databases : SQL (query writing / optimization)
  • APIs : REST / SOAP troubleshooting
  • Log Analysis : Splunk / ELK Stack
  • OS : Windows Server / Linux
  • Cloud : AWS / Azure fundamentals
  • Preferred Experience

  • Engineering / ERP software (AutoCAD, SAP, Oracle)
  • PowerShell / Python scripting
  • ITIL certification
  • Why Join KILONEWTONS

  • $90K-$120K base salary
  • bonuses

  • Remote work flexibility
  • Cutting-edge tech stack
  • Upskilling budget ($5K / year)
  • Job Details

  • Seniority level
  • Mid-Senior level

  • Employment type
  • Full-time

  • Job function
  • Information Technology

  • Industries
  • Construction

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