Bilingual IT Support Specialist

Requirements : Must Have :

We require candidates to have a Bachelor's Degree or equivalent work experience, along with more than a year of relevant experience. Experience in a call center or technical support environment is preferred. Additionally, you should possess the ability to perform basic arithmetic operations and handle quadratic ratios and percentages. Familiarity with computer operations, including programming, databases, and operating systems, as well as software applications, is essential. Excellent verbal and written communication skills are necessary, and you may be tasked with training others or presenting information to departments. You should be comfortable managing multiple tasks or projects that vary in complexity.

Responsibilities :

You will be accountable for handling end-user calls and work orders in a prompt and professional manner while maintaining clear communication within the department and with users. Your core duties will include providing remote technical support through various channels, assisting with IT systems delivery, setup, maintenance, and troubleshooting, and adhering to operational protocols while documenting pertinent information in support tickets. You will address inquiries regarding system procedures, transaction statuses, and issues related to downtime. Collaborating with IT and business partners to restore services and pinpoint recurring issues will also be part of your role. Moreover, you will manage the communication and escalation process for more complex support matters and may be assigned additional duties as necessary.

Company Overview :

We are looking for motivated individuals to become a part of the LKQ family, where you'll find opportunities for growth, competitive benefits, and a welcoming work atmosphere. Join us for an exciting career journey with a team of positive and driven people.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, a 401k plan with a generous company match, and additional perks such as life insurance, short-term disability, and tuition reimbursement.

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