Customer Service Specialist

Job Description

Job Description :

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices. A FINRA SIE and series 6 or 7 license is required in this role, if you are currently unlicensed Pacific Life will support your training and study time needed to pass these exams within 6 weeks of hire.

All unlicensed candidates will be required to be in office 5 days a week during the initial 6-week study period. Once you have passed the SIE and Series 6 exam, this role is hybrid , you will be required to be in office one day a week .

All licensed candidates will work on a hybrid schedule; you will be required to be in office one day a week .

Start Dates :

All unlicensed candidates will begin on Tuesday, October 21, 2025

All fully licensed candidates will begin on Tuesday, December 2, 2025

As part of our Customer Service team, you’ll handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders. Whether you’re experienced in the financial industry or a recent college graduate, we have an amazing training program that will meet you where you are.

Who will succeed in this role :

You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Providing outstanding customer service is your top priority.

You excel at problem-solving and are determined to overcome any obstacles that come your way.

You’re enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.

You perform well in a fast-paced environment and adapt quickly to changes.

You’re passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support.

The experience you bring :

Strong customer service skills with 1-2 years of experience in a related customer service role.

College degree and / or equivalent experience preferred.

Strong customer skills with 1-2 years’ experience in a related role.

FINRA SIE and series 6 or 7 license is required in this role.

Proactive and resourceful, with a knack for finding answers through research.

Strong analytical skills and creative thinking.

Skilled at handling multiple priorities in a fast-paced setting.

Motivated to learn quickly and adapt to changes.

Computer proficiency including Microsoft Word and Outlook .

The recruiting process :

All resumes will go through an initial review.

Candidates will be notified via email regarding next steps.

Selected applicants will be asked to partake in a recorded video-interview and game-based assessment via HireVue.

Compensation :

Starting hourly rate will be based on your experience and location

Omaha, NE range is between $23 - $28 per hour plus an annual bonus .

Newport Beach, CA ranges between $27 - $32 an hour plus an annual bonus

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You can be who you are.

People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com / lifeatpacificlife.

Benefits start Day 1.

Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range :

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including : Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement :

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.