Representative, Customer Service - Skilled

Job Description

Job Description

We are looking for a skilled Customer Service Representative to join our team on a long-term contract based in Sherman, Illinois. In this role, you will support specific business units by ensuring exceptional customer service, managing sales processes, and resolving claims or complaints in a fair and effective manner. This position offers an opportunity to contribute to customer education initiatives and improve organizational processes.

Responsibilities :

• Provide outstanding customer service by addressing inquiries, processing sales orders, and managing purchase order collections.
• Resolve customer claims and complaints in compliance with consumer laws and company policies.
• Collaborate with teams to develop and implement improvement plans for purchase order collections.
• Educate customers proactively through organization-wide initiatives and communication strategies.
• Ensure adherence to established procedures and guidelines for decision-making and task execution.
• Maintain accurate records and data entry related to customer accounts and transactions.
• Foster strong relationships with customers to enhance satisfaction and loyalty.
• Utilize computer systems effectively to manage workflows and support business operations.
• Support the Trauma & Extremities Business Units with a focus on delivering high-quality service.
• Contribute to the planning and execution of process improvements within the department.
• High school diploma or equivalent education is required.
• Minimum of 2 years of experience in customer service, data entry, account management, or a related field.
• Strong interpersonal skills with a commitment to exceeding customer expectations.
• Proficiency in managing sales processes, purchase orders, and complaint resolution.
• Demonstrated computer skills and ability to navigate various systems effectively.
• Knowledge of consumer laws and regulations relevant to claims and complaints.
• Ability to follow established procedures and make decisions within defined guidelines.
• Excellent organizational skills and attention to detail in managing data and workflows.