Retail Manager

Job Description

Job Description

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all of our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits, and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development and access to highly visible leadership.

Position Summary

As the person who oversees the retail dining services operation, works to ensure that the expectations of the client and Food Services Director are met and / or exceeded, while responding to market trends and customer demands, producing desired outcomes in a fiscally responsible manner. Works professionally and cooperatively as a valued member of the dining services management team, assisting with any aspect of the dining services program necessary.

Essential Duties and Responsibilities

• Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Demonstrates commitment to Quest vision, values and missions through actions on a daily basis.
• Trains and manages all retail staff
• Participates in hiring, scheduling, time keeping, performance appraisals, and disciplinary actions of retail staff
• Under the direction of the Food Services Director, supervises and coordinates all retail sales activities in all operations
• Estimating and forecasting food consumption in the retail operation, monitoring production volumes, and adjusting future production as needed; maintains budgetary controls
• Maintains an organized system of comprehensive retail record keeping
• Maintains established food presentation standards
• Participates with Food Committee meetings
• Plans for and implements corporate retail marketing initiatives, maintains complete records of special events and pace changers in the retail operation, providing marketing summaries to the Quest home office upon completion
• Ensures the server and retail production area is always safe and sanitary
• Maintains good public relations with all customers, clients, staff, vendors, and the community; achieves high levels of customer and client satisfaction
• Conducts continuing analysis of retail operation, recommending any operational changes necessary to the Food Services Director

Monday through Friday 3pm-11pm