Customer Care Project Coordinator - Infrastructure

Project Coordinator / Senior

Location : Customer Care, Commerce Park

Reports To : Customer Care Supervisor

Responsibilities :

• Sales liaison to our internal and external customers.
• Serve as subject matter expert for custom products & projects.
• Prepare and issue project based quotations for standard and custom products.
• Support priced on application process conforming to margin & pricing guidelines.
• Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
• Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
• Review of project management reports. Communication of project status and jobsite coordination with internal and external customers.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Respond, analyze and / or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic's Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Senior Responsibilities :

Qualifications : (Education, Experience, Personal Attributes)