Telecom / System Administrator

Snap-on Credit IT is looking for a Telecom / System Administrator that will be responsible for all aspects of voice communications within the enterprise. In addition, s / he will maintain and enhance existing infrastructure systems throughout organization, including Windows 11 computer environment, SharePoint, and desktop applications. Assignments include installation, problem diagnosis, repair and maintenance of a full range of telecommunications equipment encompassing both analog, digital, SIP, and VoIP technologies. The individual will address issues of availability and reliability for voice, data, signal, connectivity within the local and remote internal IT customer sites. Part of overall IT Infrastructure team to provide all levels of Support Center support to internal IT customers.

• Primary administration of Server environment running Communication Manager (CM) with 270+ users, Avaya Aura Messaging (AAM), Avaya Call Management System (CMS), Avaya Session Boarder Controller for Enterprise (ASBCE), Avaya System / Session Manager, Avaya AES system, Digital and SIP desk phones, Avaya Workplace and Avaya one-X Agent softphones, Call Accounting - VeraSMART v12.1.
• Administer existing AT&T SIP trunking service and BVoIP (Business Voice over IP) tied to Avaya infrastructure. Includes proactive monitoring, troubleshooting, and load balancing of inbound / outbound calls
• Monitor computer, network systems and applications using Tanium endpoint management and security platform; interpret console messages and perform required actions
• Evaluate new telephony and computer-based technology. Make recommendations to the Director of IT on tools to add efficiencies
• Provide support and training to user community for telephony installations, phone and voicemail, instruction, call activity reporting, and all Windows 11 related solutions
• Perform installations, upgrades and testing of new hardware / software products and / or solutions individually or as part of a team
• Maintain current knowledge of overall IT Telephony vendor capabilities. Analyze monthly charges for accuracy
• Requires some weekends and after-hours support, On-call rotation, and light travel as needed
• Provide all levels of Support Center support for local Snap-on Credit employees
• Other duties as assigned
• One to three years’ experience with Avaya voice communication equipment is expected
• Administration- level knowledge of Window 10 / 11workstations, Windows server 2012-2022, and SharePoint 2013-2016 / 365
• Working knowledge of Tanium endpoint management and security platform preferred
• BS or BA degree in computer science or related technical field desired or a corresponding number of years of relevant experience in a fast paced environment
• Familiarity with TCP / IP networks and working with network security (firewalls, authentication systems, etc.)
• Strong verbal and written communication skills
• Excellent organizational and prioritization skills
• Ability to analyze problems and provide solutions within fast paced environment
• Must be able to work independently and in groups, take initiative and have the ability to handle multiple tasks under tight deadlines
• Dependable attendance and work record required

Effort : Normal office hours : Some overtime will be required as well being in the on-call support rotation. Limited travel will be expected

Working Environment : Normal office environment

Snap-on is an Equal Opportunity Employer, M / F / D / V