Field Service Technician

Field Service Technician  Position Summary :

• As a Field Service Technician (FST), you will assist with the installation, repair, and preventative maintenance of non-IT healthcare equipment at client sites.
• This is a hands-on, customer-facing role that requires attention to detail, communication skills, and a strong sense of responsibility.
• Training and resources will be provided to support your success.
• Key Responsibilities Install, troubleshoot, and repair healthcare equipment in client facilities.
• Complete and submit daily timecards and expense reports.
• Accurately document all work performed using written notes and photos.
• Maintain organized records using Microsoft Office tools (Word, Excel, Outlook).
• Demonstrate professional conduct when interacting with clients, team members, and leadership.
• Communicate clearly and respectfully in both written and verbal form.
• Follow all safety protocols and company policies.
• Protect company and client property by keeping tools, equipment, and job sites clean and organized.
• Maintain environmental awareness and leave job sites in proper condition.
• Occasional overnight travel may be required.
• Job Duties Communication Coordinate with Field Manager and client contacts to understand the scope of work.
• Report real-time issues or changes in scope to the Team Lead or Project Manager.
• Communicate respectfully and professionally with all stakeholders throughout the project.
• Scheduling Arrive on-site on time and ready to work.
• Notify team leads of any delays that could impact project timelines.
• Installations Read and interpret installation diagrams and blueprints.
• Assist with determining proper equipment placement.
• Keep job areas clean and free of debris.
• Use hand tools and power tools safely and effectively.
• Assist with light construction tasks such as drywall, masonry, or tile work (training provided if needed).
• Reporting and Documentation Complete detailed sign-off forms (templates provided).
• Take clear photos of completed work and any issues encountered.
• Upload documentation and photos to the company system in real time.
• Inventory Management Confirm all parts and inventory are available before beginning installation.
• Identify and report any damaged or missing inventory.
• Record part numbers and take photos when necessary.
• Ensure all unused items are returned to their proper packaging.
• Training Review installation videos and documents prior to each new project.
• Ongoing training will be provided to support continued learning and skill development.
• Preferred Experience   High school diploma or GED Familiarity with standard hand tools, power drills, and basic construction tools Basic knowledge of Microsoft Office (Word, Excel, Outlook) Previous experience in a field service or hands-on repair role (1+ year preferred) Experience with inventory tracking or reporting a plus Preferred Qualifications Background in construction, electronics, plumbing, or similar technical trades Strong customer service or client-facing experience Comfortable working independently and as part of a team Ability to lift up to 50 lbs and perform physical tasks on job sites What We Offer On-the-job training and clear career growth paths Supportive team environment Opportunity to work with innovative healthcare equipment Travel expenses covered for any overnight assignments Powered by JazzHR