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General Manager (Hardees)

General Manager (Hardees)

Las Vegas PetroleumHolstein, IA, US
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Job Description

Job Description

Operational Management :

  • Oversee all aspects of restaurant operations, including food preparation, guest service, and cleanliness.
  • Ensure the restaurant operates according to Hardee's standards for quality, service, and cleanliness.
  • Manage opening and closing procedures, including inventory checks, cash handling, and securing the premises.
  • Monitor and maintain inventory levels, ensuring the restaurant is well-stocked with necessary supplies and ingredients.
  • Manage equipment maintenance, ensuring all equipment is in working order and operational.
  • Ensure the restaurant adheres to health, safety, and sanitation standards, including regular audits of food handling practices, cleanliness, and safety procedures.

2. Staff Management & Development :

  • Hire, train, and supervise restaurant staff, ensuring all employees understand their roles and Hardee's standards.
  • Develop and implement employee schedules, ensuring adequate coverage during peak and off-peak times while managing labor costs.
  • Provide ongoing coaching, feedback, and performance reviews to employees to help them develop skills and improve their performance.
  • Create a positive, team-oriented environment that promotes employee engagement and minimizes turnover.
  • Foster a culture of excellent customer service and teamwork among the staff.

    • 3. Customer Service Excellence :

  • Ensure every customer receives a high level of service, from greeting to food delivery, in a friendly and timely manner.
  • Handle customer complaints and concerns in a professional, empathetic, and timely manner.
  • Ensure that all food orders are prepared correctly, quickly, and to Hardee's quality standards.
  • Regularly engage with customers to gather feedback and address any issues to improve service quality and guest satisfaction.
  • Maintain a clean and welcoming environment for guests, ensuring they feel valued and appreciated.

    • 4. Financial Management :

  • Manage the restaurant's financial performance, including sales, costs, and profit margins.
  • Monitor daily sales and operational costs (labor, food costs) to ensure targets are met.
  • Implement cost-control measures, including minimizing waste, optimizing labor costs, and managing inventory efficiently.
  • Conduct cash audits and ensure all financial procedures, including cash handling and reconciliation, are followed correctly.
  • Analyze financial reports to identify areas for improvement and to track progress toward meeting business goals.

    • 5. Marketing & Sales :

  • Support local marketing efforts and promotional campaigns to drive restaurant traffic and brand awareness.
  • Implement company marketing initiatives, including local store promotions, new menu items, and special events.
  • Monitor and analyze sales data to understand trends and adjust strategies to maximize revenue.
  • Develop strategies to enhance the customer experience, increase repeat business, and drive sales growth.

    • 6. Health, Safety & Compliance :

  • Ensure the restaurant is in compliance with all local, state, and federal regulations, including health, safety, food handling, and labor laws.
  • Regularly conduct inspections to ensure food safety, cleanliness, and safe working conditions.
  • Ensure that staff members are properly trained in food safety and sanitation practices, including proper food storage, cooking temperatures, and hygiene standards.
  • Enforce safety procedures to maintain a safe working environment for staff and a safe dining environment for customers.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required); a college degree in business management, hospitality, or a related field is a plus.
  • Experience : Minimum of 3-5 years of experience in a restaurant or food service management role, with a proven track record of managing people and operations.
  • Leadership : Strong leadership skills with the ability to inspire, motivate, and develop a team in a fast-paced environment.
  • Customer Service : Excellent customer service skills, with the ability to resolve conflicts and address customer concerns in a professional manner.
  • Financial Acumen : Understanding of financial principles, including budgeting, P&L management, labor cost control, and inventory management.
  • Communication : Strong verbal and written communication skills to interact effectively with staff, customers, and management.
  • Organization : Exceptional organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Problem-Solving : Ability to assess operational issues, make quick decisions, and resolve problems efficiently.

    • Physical Demands :

  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 50 pounds.
  • Ability to work in a fast-paced environment while managing multiple tasks.
  • Ability to work in varying kitchen temperatures, including hot grills, ovens, and refrigerators.
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    General Manager • Holstein, IA, US

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