Collector

Collector

Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collector's primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action.

• Facilitate communication and work with members who have delinquent / overdrawn accounts by collecting past due payments and / or setting up payment plans
• Accept inbound calls / correspondence and follow up in a timely manner
• Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions
• Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources
• Identify and counsel members with financial hardships
• Educate members on account terms and alternate payment programs and methods
• Communicate effectively, tactfully, and professionally with employees, vendors and members
• Alert management of potential risk exposure
• Remain compliant with policies, processes and legal guidelines / laws / regulations

Education and Experience

Knowledge, Skills & Abilities

Desirable Traits :

Physical Functions