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Convention Services Manager

Convention Services Manager

Omni Houston HotelAustin, TX, US
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Job Title

Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager

Job Description

As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.

Responsibilities

  • Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting.
  • Understanding of hotel operations, banquets, catering, A / V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution.
  • Desire to build and maintain strong team and interdepartmental relationships.
  • Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail.
  • Proactively anticipate challenges and implement effective solutions in real time.
  • Prepare detailed and accurate group resumes and banquet event orders to ensure operational success.
  • Experience in customizing menus and creative upselling to maximize revenue and ensure profitability.
  • Provide accurate forecasting for room block pickup and food / beverage revenue.
  • Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review.
  • Participate in all regular and operational meetings as required.
  • Mentor to the Marketing & Event Coordinator.
  • Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.
  • Adhere to all hotel standards.

Qualifications

  • Prior Hotel experience or Event Management experience is preferred
  • Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation
  • Excellent communication skills in all aspects : verbal, written and non-verbal
  • Bachelor's Degree preferred
  • Appropriate, professional appearance and presentation
  • Strong computer knowledge, with technical ability and / or aptitude to fully use Microsoft Word, Delphi / Salesforce (FDC), Excel, Outlook, and other management systems
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to work cohesively with co-workers both within and outside of the department
  • Ability to think clearly, quickly and make concise decisions
  • Ability to work well under pressure, dealing with many guest requests / questions within a short period of time
  • Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
  • Stand, walk or sit for an extended periods or for an entire work shift.

    • Omni Hotels & Resorts is an equal opportunity employer - vets / disability.

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    Manager Convention • Austin, TX, US